Refund Policy
Last updated: November 1, 2026
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How Refunds Work
⇩ Our products are instant digital downloads, so all sales are final once a file is delivered.
✓ If something is wrong with your file, we'll make it right. We fix or replace first, and refund when we can't.
✉ Contact us within 14 days of your purchase at help@thebrainiacbunch.com. We reply within 2 business days.
This summary is for convenience. The full policy below is what applies.
1. Why Digital Sales Are Final
When you buy from BrainiacBunch.com, you receive your files right away and keep them permanently. Because a download can't be returned, we don't offer refunds or exchanges if you change your mind, buy the wrong grade level, or decide a product isn't the right fit. Please read each product description, page count, grade level and preview before you buy. If you have a question, email us before purchasing and we'll gladly help.
By completing your purchase, you agree that your digital product is delivered immediately and that you lose any right to cancel once the download is available, as allowed by law.
2. When We Will Help
We'll fix the problem, send a replacement or give a refund in these situations:
Damaged or missing files
A file won't open, is corrupted, or is missing pages shown in the description. We'll send a corrected file first; if we can't fix it, you'll get a full refund.
Fix first, then refund
Duplicate purchase
You bought the same product twice by accident. We'll refund the duplicate.
Refund
Download trouble
Your link expired or didn't work. We'll send a new link.
New link
Bundle overlap
You bought a single pack, then bought a bundle that includes it within 14 days. Email us and we'll refund the single pack.
Refund
Not as described
The product is significantly different from its description. We'll work with you to make it right, which may include a refund.
We'll make it right
We review every request fairly, but refunds are at our discretion, and we may decline requests where products have been shared or misused against our Terms and Conditions.
3. How to Ask for Help
Email help@thebrainiacbunch.com within 14 days of your purchase with:
We'll make it right
1
Your order number
2
The name of the product
3
A short description of the problem (a screenshot helps)
4. Free Products
Free downloads (such as our coloring books and podcast Listening Guides) have no charge, so there's nothing to refund. If a free file isn't working, email us and we'll send a new one.
5. Purchases on Teachers Pay Teachers or Etsy
If you bought our products on Teachers Pay Teachers or Etsy, that platform handles payments and refunds under its own policies. Please start your request through that platform. You're also always welcome to email us directly for help with a file.
7. Changes to This Policy
If you bought our products on Teachers Pay Teachers or Etsy, that platform handles payments and refunds under its own policies. Please start your request through that platform. You're also always welcome to email us directly for help with a file.
8. Contact Us
If you bought our products on Teachers Pay Teachers or Etsy, that platform handles payments and refunds under its own policies. Please start your request through that platform. You're also always welcome to email us directly for help with a file.